If you have tech cofounder that’s great; he can manage, anyway we assign one tech project manager who will help you in planning and managing the project delivery. The good part is we are not charging anything extra for the project manager or QA.
We use Basecamp, a tool developed by and developed for a completely remote team. You can see to-dos, milestones, discussion, can chat with individuals and teams.
Here you can see a video
We use DeskTime, which gives you complete transparency, here is how this system works. You can see productivity, tools, screenshot etc. https://www.youtube.com/channel/UCHMGr8kbfSU2Ler6iBM4b1g/videos
Tell us 15 days prior, so we can filter the right candidates for you. Desperate hiring can create problems later. Usually, we have people in the pool but sooner you share chances are higher to find the perfect match.
Yes, we have visited most of the customers in USA, UK, Dubai, Jordan, etc. You can invite them whenever you feel it needed. We encourage customers to meet at least once, this increases the personal bond, commitment towards solving a big problem together. They feel connected as a part of something. We ensure everyone gets a great culture and learning.
Tell us, we will find a replacement or will do the adjustment in billing, mutually we can find a happy solution. Usually, everyone has carefully selected also their KRA is performance-linked. We take your reviews on a monthly basis and ensure quality outcomes.